The voice of your customer in one system
Voicer is a customizable feedback platform equipped with analytics tools, developed by CX experts specifically for businesses that monitor numerous processes daily
Gather prompt feedback from all communication channels in one central hub, leverage analytics, and enhance your reputation management with VoC
VoC in one solution
Client feedback platform
AI feedback processing
Feedback Management
Analytics Suite
Our platform gathers reviews from various channels
Push
Channels designed to prompt and facilitate feedback
Viber
SMS
Whatsapp bots
Phone surveys
Telegram bots
Mystery shopper
Pull
Channels that identify feedback produced by individuals
QR-cod
Google Map
2GIS
Trustpilot
Hotline
Online reputation management
If a customer is satisfied with your service, our system encourages them to leave a review on Google Maps to increase your overall rating.
A high Google location rating can impact foot traffic, sales, and even a company's bottom line.
2-Way integration with your software
Save your time and integrate Voicer with your current CRM via API
- Integration with CRM to receive information for client mailings, and information about changes in the company structure and changes in users
- Integration with company websites and social networks
- Integration with the company's mobile application
- Integration with the customer's SMS provider
- Integration with contact center
- Two-way integration with customer bots
- Transfer of consolidated information on reviews to the customer’s CRM
- Transferring analytical data to build reports in the customer’s CRM
Survey builder
To capture your client's interest in providing feedback, it's crucial that your questionnaire is not only easy to comprehend but also visually appealing and enhancing response conversion.
The best solution for online reputation management is here
Integration with all your brands channels
React immediately to prevent the spread of negative reviews
Smart analytics system
Receive ready-made reports based on topics, dynamics, ratings
CRM-friendly
Connect via API and Integrate Voicer with your corporate CRM to transmits the processed analytical data
Google maps reviews
Post only positive reviews on Google Maps. If the rating is low, the review is addressed only to the responsible manager.
AI powered innovations
Process reviews with AI technology
Social Media Reputation
Monitor your brand's reputation on social networks
Special proposition
You'll get support from the best experts in the CX industry
Custom design
We can develop a unique brand interface
Personal manager
We can assign an employee who will process your customer reviews
CX consulting
We can develop questionnaires, set up analytics, and assist in processing the results
Experts with high-level expertise offer optimal solutions for leading global businesses
With Voicer
Without Voicer
Multichannel OS
You receive all feedback in one place, in a format convenient for you.
You're either juggling ten different systems simultaneously or missing out on your clients' OS.
Client communication system
Respond to every client review to enhance their loyalty. Keep track of communications to ensure your staff retains a history of correspondence.
You're restricted in client communication—no thanking for positive feedback, dissatisfaction in complaints unaddressed, and uncertainty about client contact or unattended OS.
AI technologies
AI works for you, allowing you to focus on creative and interesting tasks.
You handle vast amounts of data, leading to fatigue, potential errors, or instances where information may go unprocessed.
Analytics
You comprehend the core of the problem, monitor dynamics and ratings, can establish goals, and track changes.
Choose between focusing on the emotional impressions of individual reviews or spending time manually compiling data for analysis, which leads to delayed reports.
Survey builder
Your questionnaires are attractive and captivating, earning the love of customers who are eager to respond.
You employ standard, functionally limited, and unbranded forms that fail to distinguish your company from others.
Bulk email
You actively accumulate operational assets, automatically survey clients after transactions, and integrate mailing logic into the program.
You manually prepare databases for mailings, transfer the obtained data to other systems, and sometimes encounter difficulty in identifying the source of responses.
API integration
You can seamlessly integrate the collection and processing of client operating systems into existing business processes.
You invest time in transferring and consolidating information from various systems.
Reputation management
You encourage a significant number of reviews and post positive feedback on Google Maps or other applications
Your reputation is handled by competitors, not by you.
$250 per month
Google Benchmark
$150 per month
Mailings
$150 per month + $1 per location
Google Maps
$150 per month + $0.02 per minute
Customer Listening
$150 per month + $1 per location
QR code
$150 + $50 per additional channel
Feedback channels
$150 per month
Integrations, connections
Google Benchmark
Access to all customer reviews in your business sector, competitive analysis
$250 per month
Access to all reviews in the country within a specific industry
Geo analysis by region, oblast, city, and community
AI processing of all reviews, categorization, sentiment analysis
Brand comparison overall and by category
Search engine by specified parameters
Reputation management functionality via mass mailings and QR codes
How it works
Connect via API
Receive feedback from all your channels in one personal account
Reply to everyone directly from your account with a publication in the desired channel
Distribute reviews into categories and tasks, assign a responsible manager
Connect smart analytics
Find out how Voicer helped top leading brands
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